Eternis Skin, Hair, Laser & Aesthetics Clinic (“Eternis”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how Eternis collects, uses, processes, stores, protects, and discloses personal data when you visit our website, submit an enquiry, book an appointment, use our AI Skin Analysis feature, communicate with us, or receive services from our clinic.

This Privacy Policy is intended to comply with applicable Indian data-protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable rules, regulations, and directions issued thereunder, as and when applicable to the relevant processing activity.

By using our website or voluntarily providing your personal data to us, you acknowledge this Privacy Policy.

1. Who We Are

Eternis Skin, Hair, Laser & Aesthetics Clinic

Website: eternisclinic.com
Email: eternisclinic@gmail.com
Phone: 8087506161
Address: 5th floor, The Business Center, opposite Sinhagad institutes, near Kalinga Seafood Restaurant, Khilarewadi, Erandwane, Pune, Maharashtra 411004

For the purposes of applicable Indian data-protection law, Eternis may act as the Data Fiduciary in relation to personal data that we determine the purpose and means of processing.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data.

A. Contact and Identification Information

This may include:

  • Full name
  • Mobile number
  • Email address
  • Age or date of birth, where required
  • Gender, where relevant
  • City or general location
  • Appointment information
  • Information submitted through contact, enquiry, or appointment forms

B. Health and Treatment Information

For consultation and treatment purposes, we may collect information voluntarily provided by you, including:

  • Skin, hair, or aesthetic concerns
  • Relevant medical history
  • Previous treatments
  • Allergies and sensitivities
  • Current or relevant medications
  • Information relevant to your consultation or procedure
  • Clinical notes and treatment records
  • Treatment photographs
  • Before-and-after photographs, where applicable

Such information is collected only where reasonably necessary for providing or managing healthcare and related services.

C. Photographs and Images

We may collect photographs or images:

  • Submitted by you for consultation or enquiry
  • Taken during consultation or treatment
  • Used for monitoring treatment progress
  • Used for clinical documentation
  • Submitted for AI Skin Analysis

Use of identifiable photographs for marketing, advertising, social media, website content, or other public-facing purposes will be subject to appropriate consent.

D. AI Skin Analysis Information

If you voluntarily use our AI-powered skin analysis feature, we may process information relating to visible skin characteristics, including:

  • Pigmentation
  • Pores
  • Wrinkles
  • Skin texture
  • Other visible skin characteristics

Where the feature requires an image or photograph, the image may be processed for the specific purpose of providing the AI Skin Analysis.

AI Skin Analysis provides preliminary or informational insights and does not constitute a medical diagnosis. It should not be used as a substitute for consultation with a qualified dermatologist or medical professional.

E. Technical Information

When you access our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • Website interaction and usage information

3. Why We Collect and Use Your Personal Data

We may process your personal data for the following purposes:

  • Responding to enquiries
  • Scheduling and managing appointments
  • Providing consultations and treatments
  • Maintaining clinical and treatment records
  • Understanding your skin, hair, or aesthetic concerns
  • Providing treatment-related communication
  • Conducting AI Skin Analysis when you choose to use the feature
  • Monitoring treatment progress
  • Sending appointment confirmations and reminders
  • Improving our website and patient experience
  • Understanding website usage and performance
  • Managing payments and transactions
  • Preventing fraud, misuse, or security incidents
  • Sending promotional communications where permitted and where appropriate consent has been obtained
  • Complying with applicable legal, regulatory, and professional obligations

We will seek to limit the personal data collected and processed to what is reasonably necessary for the relevant purpose.

4. Notice and Consent

Where consent is required under applicable law, Eternis will seek your consent before processing your personal data for the relevant purpose.

Consent requests will be presented in clear and reasonably understandable language and will identify, as applicable:

  • The personal data being requested
  • The purpose for which the data will be processed
  • The relevant service or functionality
  • The manner in which consent may be withdrawn
  • How you may exercise your applicable privacy rights
  • How you may contact Eternis regarding privacy-related matters

Consent will not be treated as a condition for processing information that is necessary for purposes permitted by applicable law where consent is not the applicable legal basis.

Under the DPDP framework, consent is intended to be free, specific, informed, unconditional and unambiguous, with clear affirmative action. Where consent is the basis for processing, it may be withdrawn subject to applicable law.

5. Appointment and Enquiry Forms

When you submit an appointment or enquiry form, we may use the information you provide to:

  • Respond to your enquiry
  • Contact you regarding your appointment
  • Provide information about relevant clinic services
  • Confirm or reschedule appointments
  • Send appointment reminders or follow-ups

By submitting your contact details, you may be contacted through the communication method you have provided, including phone, SMS, WhatsApp, or email, subject to applicable law and your communication preferences.

Marketing communications will be handled separately where consent is required.

6. AI Skin Analysis

Eternis may provide an AI-assisted skin analysis feature to help users understand visible characteristics of their skin.

When you choose to use this feature:

  • You may be asked to provide or upload an image.
  • The image may be processed for the purpose of generating the requested skin analysis.
  • The analysis may identify or estimate visible characteristics such as pigmentation, pores, wrinkles, and skin texture.
  • AI-generated results are informational and should not be considered a medical diagnosis.
  • AI analysis may not identify all skin conditions or concerns accurately.
  • You should consult a qualified dermatologist before making decisions regarding diagnosis or treatment.

Where the AI feature is provided using third-party technology, the relevant data may be processed by that technology provider for the purpose of providing the requested functionality, subject to applicable contractual, privacy, and security requirements.

7. Treatment Photographs and Patient Images

Photographs may be collected as part of consultation, treatment planning, clinical documentation, treatment monitoring, or before-and-after assessment.

Eternis will not use identifiable patient photographs for public-facing marketing, advertising, social media, website content, or promotional materials without appropriate consent.

Where consent is provided for marketing or educational use, such consent may be withdrawn subject to applicable law and any legitimate reasons for continued retention or use.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

  • Maintain website functionality
  • Remember preferences
  • Understand website usage
  • Measure website performance
  • Improve user experience
  • Measure marketing campaign performance
  • Understand interactions with our website

Where required by applicable law, we will seek appropriate consent before using cookies or similar technologies that require consent.

You may also manage certain cookies through your browser settings.

9. Third-Party Services

Certain functions of our website or clinic operations may use third-party services, including:

  • Appointment management
  • Payment processing
  • Customer communication
  • Analytics
  • Marketing and advertising
  • AI-powered skin analysis
  • Website security

Where such services process personal data on behalf of Eternis, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable contractual, privacy, and security requirements.

10. Sharing of Personal Data

We may share personal data only where reasonably necessary and permitted under applicable law with:

  • Authorised doctors, dermatologists, clinicians, and clinic staff involved in your care
  • Payment or appointment service providers, where required to process your appointment or transaction
  • Government, regulatory, or law-enforcement authorities where required or permitted by applicable law

We do not sell, rent, or commercially trade your personal data to third parties.

Access to personal data is restricted to persons or entities that reasonably require it for legitimate clinical, appointment, payment, operational, or legal purposes.

11. Data Security

Eternis takes reasonable security safeguards to protect personal data against unauthorised access, misuse, loss, disclosure, alteration, or destruction.

Depending on the nature of the information and processing activity, safeguards may include appropriate administrative, technical, organisational, and access-control measures.

However, no electronic transmission, website, or storage system can be guaranteed to be completely secure.

In the event of a personal-data breach requiring notification under applicable law, Eternis will take appropriate steps to respond to and address the incident and make notifications to the relevant persons or authorities as required by applicable law.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing healthcare and related services
  • Maintaining appropriate clinical records
  • Managing appointments and transactions
  • Complying with legal or regulatory obligations
  • Resolving disputes
  • Protecting our legitimate rights and interests
  • Meeting applicable record-retention requirements

When personal data is no longer required for a lawful purpose, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

13. Your Rights

Subject to applicable law, you may have rights in relation to your personal data, including the right to:

  • Request information about personal data processed by us
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of personal data where legally permitted
  • Withdraw consent where consent is the basis for processing
  • Raise a grievance regarding the processing of your personal data
  • Nominate another individual to exercise applicable rights in accordance with the law

Where you withdraw consent, we will cease processing based on that consent within a reasonable period, unless continued processing is permitted or required under applicable law.

Withdrawal of consent may affect our ability to provide certain services where the relevant personal data is necessary for that service.

The DPDP Act provides Data Principals with rights relating to access information, correction/erasure, grievance redressal, and nomination, subject to the Act and applicable rules.

14. How to Exercise Your Rights

To exercise your applicable rights or raise a privacy-related concern, you may contact us at:

Privacy Contact: eternisclinic@gmail.com
Phone: 8087506161

Your request should include sufficient information for us to identify you and understand the nature of your request.

We may take reasonable steps to verify your identity before processing a request involving your personal data.

We will respond to valid requests within the period prescribed under applicable law.

15. Marketing Communications

Where required, we will obtain appropriate consent before sending promotional or marketing communications.

Marketing communications may include information about:

  • Dermatology treatments
  • Skin and hair treatments
  • Laser treatments
  • Aesthetic procedures
  • Clinic offers
  • Events
  • Educational information
  • New services

You may withdraw your consent or opt out of promotional communications at any time.

Opting out of marketing communications will not prevent us from sending essential service-related communications, such as appointment confirmations, reminders, or treatment-related information.

16. Children’s Personal Data

Eternis takes additional care when processing personal data relating to children.

Where applicable law requires verifiable parental or guardian consent, we will obtain such consent before processing a child’s personal data.

We will not knowingly undertake processing that is prohibited by applicable law in relation to children’s personal data, including processing that may cause detrimental effects on the well-being of a child or tracking, behavioural monitoring, or targeted advertising directed at children where prohibited by law.

17. External Websites and Social Media

Our website may contain links to third-party websites, social media platforms, or other online services.

These third-party websites operate independently from Eternis and may have their own privacy policies and terms.

Eternis is not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

18. Cross-Border Processing

Where personal data is processed or stored outside India through services used by Eternis, such processing will be carried out subject to applicable Indian law and any applicable restrictions or requirements concerning transfers of personal data outside India.

We will take reasonable steps to ensure appropriate safeguards are in place for such processing.

19. Grievance Redressal

If you have a concern regarding the processing of your personal data, you may first contact Eternis using the details below.

Grievance / Privacy Contact Email: eternisclinic@gmail.com
Phone: 8087506161

We will review and address your grievance in accordance with applicable law.

Where applicable, you may also have the right to approach the Data Protection Board of India or another competent authority in accordance with applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services
  • Changes in technology
  • Changes in our data-processing practices
  • Changes in applicable laws or regulations
  • Regulatory requirements

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, your personal data, or our privacy practices, please contact us:

Eternis Skin, Hair, Laser & Aesthetics Clinic

Website: eternisclinic.com
Email: eternisclinic@gmail.com
Phone: 8087506161
Address: 5th floor, The Business Center, opposite Sinhgad institutes, near Kalinga Seafood Restaurant, Khilarewadi, Erandwane, Pune, Maharashtra 411004.